How Not to Do Customer Service
How many times have you received messages from companies that were doing things for “your convenience” when in reality it was for their convenience? I might not mind them doing it, but they should be honest.
How many times have you received messages from companies that were doing things for “your convenience” when in reality it was for their convenience? I might not mind them doing it, but they should be honest.
Question: Who is the intended audience? Answer: Salespeople, Sales Managers, Sales VP’s, Sales Directors, Professionals in Service Firms, Entrepreneurs and Baseball Fans. Q: What is the book about? A: This book is about sales and baseball and how, using the baseball analogy, they are nearly the same. Four bases, four (not 7) steps. All-star baseball [...]
Q: What is the book about? A: Getting a good deal got a whole lot more difficult with the recession. Customers are demanding that they get a better deal from you. But, you also have to negotiate a good deal for your company. Strong negotiation skills are a must to survive this economy intact, but [...]
Question: Who is the intended audience? Answers: Sales Professionals and Small Business Owners Q: What is the book about? A: Companies are infamous for “promoting” their top sales person into the role of sales manager with no training, no development, no mentoring. Since sales management is not a skill you learn in the womb, these [...]
Question: Who is the intended audience? Answer: My intended audience is business people, entrepreneurs, professional salespeople and people looking to enter the sales profession. This book applies to all experience levels. Q: What is the book about? A: The book breaks with tradition of many sales books. Most sales books deal with the issue of [...]