Publicity Speaker Dan Janal Shares Email Productivity Tips to Improve Media Relations and Customer Service

//Publicity Speaker Dan Janal Shares Email Productivity Tips to Improve Media Relations and Customer Service

Publicity Speaker Dan Janal Shares Email Productivity Tips to Improve Media Relations and Customer Service

Dan Janal

Dan Janal
Publicity Speaker

There are pundits going around telling people to not read email in the morning.

They insist that email is:
1.     Useless
2.     Time consuming
3.     Distracting
4.     Low priority
5.     Takes away valuable time from your “big ideas”

Some pundits even say you should have an auto response email that says, in essence, “My time is more valuable than yours and I’m working on something that is more important than whatever you are writing about. I’ll get back to you whenever I feel like it in the next day or two – maybe.”

Of course, they phrase it in pseudo-speak, right out of George Orwell to sound like, “Your email is very important to me. But due to the number of emails I receive, I check emails only once a day and will respond within 2-3 business days.”

Yes, you can tell your email is really important to them.

Of course, I could spend half my life debunking pundits and their insanely contradictory theories, but I will tackle this one.

I always check email first thing in the morning – and sometimes before I go to bed at night.  I also check hundreds of times a day – the messages come in to me automatically, not on a time delay.


My business runs on my customers.

If they have a problem, then I have a problem. I want to solve it quickly.

If they place an order, they deserve to have it acknowledged quickly and acted on rapidly.

If a new prospect has a question, you better answer it before the next competitor does!

If a reporter emails, I better respond quickly or else!
Maybe my business is different than yours. But I think respecting and responding to customers and prospects has to be a top priority for anyone in business.

Email this to your favorite pundits. Maybe they’ll read it after they finish all their “important” work.

By |2016-11-28T23:38:13+00:00July 29th, 2013|Publicity thought leadership|1 Comment

About the Author:

Dan Janal, author of "Write Your Book In A Flash!" helps leaders write books so they can get more clients and sell more products. My clients get terrific results from my coaching, developmental editing and ghostwriting. For info, go to

One Comment

  1. Tim Cimbura July 30, 2013 at 12:38 am - Reply

    I completely agree. We respond to emails as quickly as possible. It is a critical method of fast communication.

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