Blame Game Revisited

//Blame Game Revisited

Blame Game Revisited

Every crisis communications manager knows the first rule is to accept responsibility. It really is #1 in the play book.

President John Kennedy discovered this when he accepted responsibility for the Bay of Pigs fiasco. Commentators at the time said that move raised his credibility and made him appear presidential.

So it is no surprise that the current president is now accepting responsibility for New Orleans. It is a good move.

Such a good move, that even the governor of Louisiana piped in and accepted responsibility the same day.

I wouldn’t be surprised if more people don’t step forward to accept responsibility — and the hosannas that come with it!

That’s because this is a fool-proof strategy,

You see, finger pointers are whiners and cowards. People who accept responsibility are leaders. Plain and simple fact of human nature.

When I was a copy editor at a newspaper a long time ago, I screwed up big time. My editor called me on the carpet. I had just read about the Kennedy thing.I told my boss that I accepted responsibility. That took all the wind out of his sales. He was actually happy that I didn’t try to weasel out of it. Case closed. Everyone’s happy.

On a related note, do you realize what happens to leaders who accept responsibility?

They don’t get fired.

They don’t get sued.

They don’t get kicked out of office.

They don’t get put in jail.

There is absolutely NO downside for accepting responsibility!

In terms of customer service, did you realize that studies show that companies that have solved customer’s problems receive higher satisfaction reports than customers who had no problems with the company?

I accept full responsibility for this blog, including the typos and the misspelling of hosannas. I won’t even blame the spell checker for not including that great word.

Dan Janal
Your Fearless PR LEADER
PR LEADS Expert Resource Network
www.prleads.com

By |2016-11-28T23:38:45+00:00September 15th, 2005|PR LEADS General Advice|0 Comments

About the Author:

Dan Janal, author of "Write Your Book In A Flash!" helps leaders write books so they can get more clients and sell more products. My clients get terrific results from my coaching, developmental editing and ghostwriting. For info, go to http://www.WriteYourBookInAFlash.com.

Leave A Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Targeted Queries To Save You Time

We get hundreds of leads each day on dozens of topics. But we only send you leads in your specialty to save you time.

PR LEADS helps you:

  Save time
  Save money
  Reduce your stress
  Make getting publicity fun
  And, it's easy to use...
  We'll even train you!

The Easier Way To Get Publicity

PR LEADS has helped more than 4,000 business experts, solo PR firms, and small businesses. And we can help you get the publicity you need to:

  Build credibility
  Create marketing tools for your handouts and websites
  Position you as an expert
  Show why you are better and different from competitors
  Justify raising your rates and fees
  Grow your business
  Help your clients get publicity