Effective Apology: Mending Fences, Building Bridges And Restoring Trust, By: John Kador

Question: Who is the intended audience? Answer: Leaders with responsibility for organizations, teams, tasks, and personal relationships. That includes executives, managers, and team leaders, as well as anyone interested in becoming more effective by improving their professional and personal relationships. Q: What is the book about? A: This is a guidebook to effective apology. The [...]