Book Reviews

Take Their Breath Away: How Imaginative Service Creates Devoted Customers, By Chip R. Bell and John R. Patterson

Question: Who is the intended audience? Answer: People in internal and external service roles; owners of small businesses; supervisors of internal service-providing units. Q: What is the book about? A: How to reinvent, decorate, and animate customer experiences. How to choose the right imaginative service strategy for your unit and your customers. How to insure [...]

Take Their Breath Away: How Imaginative Service Creates Devoted Customers, By Chip R. Bell and John R. PattersonDan Janal2016-11-28T23:38:28+00:00

Effective Apology: Mending Fences, Building Bridges And Restoring Trust, By: John Kador

Question: Who is the intended audience? Answer: Leaders with responsibility for organizations, teams, tasks, and personal relationships. That includes executives, managers, and team leaders, as well as anyone interested in becoming more effective by improving their professional and personal relationships. Q: What is the book about? A: This is a guidebook to effective apology. The [...]

Effective Apology: Mending Fences, Building Bridges And Restoring Trust, By: John KadorDan Janal2016-11-28T23:38:28+00:00

Possible Futures: Creative Thinking For The Speed of Life, By: Jude Treder-Wolff, LCSW RMT, CGP

Question: Who is the intended audience? Answer: General public, Professionals in mental health, social psychology, education, business, and other agents of change. Q: What is the book about? A: The book explores the effects of today's accelerated pace of change on our psychological, personal, social and political life, and provides evidence that creativity and relationship/networking [...]

Possible Futures: Creative Thinking For The Speed of Life, By: Jude Treder-Wolff, LCSW RMT, CGPDan Janal2016-11-28T23:38:28+00:00

What’s It Like, Living Green? Kids Teaching Kids, By The Way They Live, By: Jill Ammon Vanderwood

Question: Who is the intended audience? Answer: This is a nonfiction book recommended for ages 9 and up. It features kids from the age of four to seventeen, as well as families. Q: What is the book about? A: What’s It Like, Living Green is a compilation of stories about green families, kids who are [...]

What’s It Like, Living Green? Kids Teaching Kids, By The Way They Live, By: Jill Ammon VanderwoodDan Janal2016-11-28T23:38:28+00:00

Jenny's Dream: A Family Saga In Bear Lake, Idaho, By: Linda Weaver Clarke

Question: Who is the intended audience? Answer: Both adult and young adult. Q: What is the book about? A: Jenny Roberts yearns to escape her small hometown of Paris, Idaho and accomplish something remarkable in the world. She has many dreams but the only thing standing in her way is an unpleasant memory from her [...]

Jenny's Dream: A Family Saga In Bear Lake, Idaho, By: Linda Weaver ClarkeDan Janal2016-11-28T23:38:28+00:00

Native Men Of Courage, By Vincent Schilling

Question: Who is the intended audience? Answer: Young readers – with emphasis on Native American kids – although everyone can benefit from reading about these amazing people. The Native Trailblazers Series profiles stellar role models who have raised the profile of indigenous culture in North America. This exciting work of non-fiction reminds readers of the [...]

Native Men Of Courage, By Vincent SchillingDan Janal2016-11-28T23:38:28+00:00

Hope Is Not A Strategy, Simple Solutions For Doing Business In The 21st Century, By Ted Gee

Question: Who is the intended audience? Answer: The intended audience for the book is leaders within any size corporations, small businesses, entrepreneurs, and colleges/universities. Because many universities and colleges focus on management from a theoretical and philosophical perspective, rather than the leadership continuum as a process, the audience will now have a framework of understanding [...]

Hope Is Not A Strategy, Simple Solutions For Doing Business In The 21st Century, By Ted GeeDan Janal2016-11-28T23:38:28+00:00

Good Roots: Writers Reflect On Growing Up In Ohio, Edited By Lisa Watts

Question: Who is the intended audience? Answer: Ohioans, former Ohioans, and fans of writers’ memoirs. Q: What is the book about? A: Good Roots is a collection of essays and poetry from 20 prominent writers about growing up in Ohio. Each chapter offers a short profile of the contributor — they range from political satirist [...]

Good Roots: Writers Reflect On Growing Up In Ohio, Edited By Lisa WattsDan Janal2016-11-28T23:38:28+00:00

The Wall Street Casino, By Bob Kneisley

Question: Who is the intended audience? Answer: All investors who seek more efficient investment vehicles and wish to learn about them while reading a text with "a plot", (To keep them turning the pages while learning) Investors are unaware of the myriad hidden fees and "clearing costs" attendant their "retual" mutual funds...expenses that impact their [...]

The Wall Street Casino, By Bob KneisleyDan Janal2016-11-28T23:38:28+00:00

Social Climbers, By Beth Dunn

Question: Who is the intended audience? Answer: Ladies 11+ who love style, fashion, entertaining and decorating. Q: What is the book about? A: Mean girls grown up--it is a witty novel that is also beautifully illustrated much like The Official Preppy Handbook. Welcome to the world of Social Climbers... where the society season kicks off [...]

Social Climbers, By Beth DunnDan Janal2016-11-28T23:38:28+00:00

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