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Dan Janal, Your Fearless PR Leader
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PR Leads Customer Service FAQ

1. How can I cancel the service?

Answer: Send an email to dan@prleads.com You will receive a confirmation by email. Please give us at least five days notice from your renewal date to avoid the next billing. If you notify us AFTER the charge goes through, you will be responsible for paying that charge and the service will cancel at the end of that period.

2. How can I turn the service off while I am on vacation?

Answer: You can turn off the email delivery of your leads via the ProfNet web site.

  1. Go to the Subscriber Login Page.
  2. Enter your username and password
  3. Go to “my profile”
  4. Go to “set database delivery preferences”
  5. Click off the box labeled Receive queries by e-mail
  6. Click the blue “update” button. The screen will refresh and say “your profile has been updated” in blue type near the top of your screen.
  7. You can turn the service back on the clicking the box and seeing the check mark reappear. Save the form and you’ll see a confirmation note appear on your computer screen in blue type.

3. How can I change my credit card information?

Answer: Call us at 952-380-9844. If you receive our answering machine, leave the number on the machine. It is totally secure. If you are worried, please call the number and give us two times to call you back and we’ll call you for the number.

4. How can I answer a “cloaked query” ?

Answer:

  1. Go to the Subscriber Login Page.
  2. Enter your username and password
  3. You will see your “inbox” which contains all your leads, including the cloaked query.
  4. Click on the headline.
  5. Write your answer in the online form box. You can write 800 words maximum.
  6. When you are done, click the blue button labeled “Respond to originator.”
  7. The screen will refresh and you’ll see your reply in the sent messages area at the bottom of the page.

5. How can I get my password?

Answer:

  1. Go to the Subscriber Login Page.
  2. Click on “forgot password”
  3. On the next screen, type your username
  4. Press “get password.” A new password will be emailed to you.
  5. Sign on with the new password.
  6. Change the password.

If you still need assistance, please let us know.

 
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"PR Leads is one of those rare offerings that promises a lot and then over-delivers. I'm getting three interviews with every four responses I make, and that's happening at least twice a week. I'm a tough critic, and Dan provides an outstanding service."
Alan Weiss, Ph.D.
Author, Million Dollar Consulting


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"Need publicity? I tested this new service and was talking to a reporter from Business Week magazine the next day!"
Joe Vitale
Copywriting legend


PR Leads gives me access to news media queries that are otherwise available only to clients of expensive public relations agencies. PR Leads gives me prompt, personalized service, for a fraction of the price."
Edward Hasbrouck
Author, "The Practical Nomad"

Because of your service, I appeared quoted in this month's Sales and Marketing Management (SMM). I will also be quoted in the March issue of SMM, and in the Feb issue of Entrepreneur magazine. I just responded to today's lead from SMM about "Competitive Sales Environments" and fully expect to be contacted about that one too." Things are going great !! Thanks !!
Bill Stinnett
President
Sales Excellence, Inc.


"Thank you again for the wonderful work you do by providing PR Leads. Today was such a terrific experience when I realized I was quoted on the front page of USA Today. What an incredible opportunity for national exposure! I'll also be keeping my eyes out for the January edition of Entrepreneur Magazine where I will be quoted for the third time but, in addition, they're including my photo as part of the article. Thank you again! My stack of quotes grows and grows each month!"
Arlene Vernon
HRx, Inc.
Consultant / Speaker


"Thanks! Your service Rocks!"
Terri Levine
Author of the best-selling book, "Coaching For An Extraordinary Life"

"I was interviewed today by Good Housekeeping on getting complaints resolved. Thank you, thank you and thank you. PR Leads has really helped."
Dr. Diane Roberts Stoler, Ed.D

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