Dan Janal | Publicity and PR Leads Blog

Most entrepreneurs consider it a lucky day when they make a sale. Even better if the client buys a recurring program, like a subscription to a service, like PRLEADS or a coaching program that meets every month.

But many entrepreneurs don’t realize they might be leaving money on the table.

Growing Your Business

“Most of your prospects, even your customers are not aware of all the services and products you have to offer,” says Mark LeBlanc, a small business success coach based in Minneapolis and author of “Growing Your Business” and the soon-to-be released “Never be the Same.”   “They do know about the product they bought, but that’s about all the know. Many small business owners fail to let clients know about all the ways they can be of good service.”

4 Reasons Clients Don’t Know What You Can Do

1. They are focused on the one product or service they bought from you.
2. You focused on selling one solution and they bought it. Everyone was focused on that one service.
3. Talking about multiple products can lead to confusion. The confused mind does not buy. So most entrepreneurs keep the discussion focused on one product or service that the client needs most.
4. You didn’t tell them that you can do other things.

While it is important to keep the initial sale focused so the prospect makes a buying decision, entrepreneurs should realize this is the start of the relationship, not the end.

3 Reasons Clients Want to Buy More of Your Services

1. People like to buy from people and companies they trust. Since they are using your products and services, they will trust you. Capitalize on that trust.
2. Companies like to buy from a single source. It is easier on their bookkeeping systems to have a single-source vendor.
3. As you get to know the client, you will uncover new ways to help them.

So why don’t entrepreneurs try to sell more services?

Three Reasons Entrepreneurs Don’t Make More Sales

1. They are afraid of appearing “pushy, greedy or salesy.” These thoughts are all misguided. Think of how you can add value to your clients and you won’t focus on these negative thoughts..
2. They are lazy. It’s easy to count the money and rest on your laurels, so you don’t tell the clients about new services.
3. They are afraid of being rejected.

How can you ring up more sales by selling more services to your current clients?

Three Ways to Get the Word Out So You Make More Sales

1. Tell them. If they don’t know, they can’t buy.
2. Get over your fears of failure, rejection or being a pest. Instead, tell yourself that you are doing your clients a favor by letting them know about all the good things you can for them and all the great ways they can benefit. An old sales maxim says “the first sale you make is to yourself.” If you believe in your services, you will find it easier to tell your clients.
3. Practice. The more times you say your message, the easier it will be to communicate with clients.

You can let clients know about your new services by email or by phone calls. You could even do a teleseminar or webinar so you can communicate with many people at one time. If you record the session, you can post it to your website so it can help explain your services.

“It’s a constant educational process to keep your customers aware of your entire menu of programs, products and services,” says LeBlanc.

If you follow these steps, you’ll do more than make more money – you’ll help more people!

Find out about OUR new services at PRLEADSPLUS.com

Publicity thought leader Dan Janal coaches entrepreneurs and small business on how to build profits withlow-cost Internet marketing and publicity tactics via individual and group coaching sessions. For information go to www.PRLEADSPLUS.com

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All good things must come to an end. And so all coaching relationships will eventually end. This article will show you the right way to end the relationship so everyone feels good.

I am a business coach and I’ve hired business and life coaches to work with me, so I’ve seen the story from both sides.

Let’s look at why you’d want to fire a coach.

1.    The project has ended. For example, you wanted to learn how to acquire new sales skills. You learned them. You are happy. The coach is happy. The project is over. There shouldn’t be any surprises there.

2.    The defined period of time is over. Let’s say you sign up for a year-long program and the year is over. The coach will probably ask if you want to continue. You can decide if you want to. If not, let the coach know that you won’t be continuing. That’s just polite. You don’t want to receive a series of emails asking you to renew and he doesn’t want to see the emails unanswered. End on a positive note.

3.    In an open-ended coaching relationship with no defined end, you might decide after three sessions or nine sessions that you’ve gotten all you are going to get from this relationship. Things might have started off well and then plateaued and then you feel like no progress is being made. In this case, you should first tell the coach your thoughts and feelings to see if there is something she can do to add more value to your relationship. If not, then it is time to leave. Chances are, she knew the relationship was running out of steam as well and probably welcomed the fact you brought up the question of leaving. However, don’t throw the baby out with the bath water. You might want to alter the relationship so that you check in with the coach every three months, or so for a tune up. After all, you had a good thing going for a good period of time. That added value can help you in future when you get stuck or reach your own plateau. Just like piano that gets tuned every season, you might need to get tuned again. It’s better to do it with a coach that you have a history with than to explain your story to someone new.

4.    Bad fit. While the first three items on this list dealt with the time of the relationship, this one deals with the “feel” of the relationship. You might find quickly that your personality doesn’t mesh with the coach’s. This isn’t anyone’s fault. That’s okay. We’re all individuals and we have our likes and dislikes. We are entitled to our preferences. In this case, let the coach know that you don’t think this relationship will work out and part your ways. It’s okay to use email if you think you’d wimp out in a phone meeting. Chances are the coach knows it as well.

Just like in any relationship, it is nice to end a coaching relationship on a positive note. I’d suggest you take these steps.

1.    Let the coach know well in advance of the meeting that you want to end the relationship. Don’t call or email the day of the event and say you have a flat tire. Be an adult. Don’t make up fake excuses. The coach needs to resell that time block and she can’t do it if you give 30 minutes notice. You wouldn’t want your clients to do this to you, so don’t do it to your vendors.
2.    If you feel comfortable, tell the coach why you are leaving. Some things can be repaired. Some things can’t. See if the coach can suggest a repair. For example, you might be low on money. The coach might be willing to charge less, meet with you less often, or enroll you in a group program that is less expensive. If you feel you’ve plateaued, the coach might suggest a different set of tactics to help get unstuck. If you need to learn a new set of skills, you might be pleasantly surprised to find the coach you like actually can help you in that area, or could recommend a trusted colleague for you.
3.    If it is all right with you, end the relationship with positive comments, like “I learned a lot,” or “You helped me get over this hurdle.” Making a person feel good with sincere compliments is always a good tactic. If you didn’t get anything from the sessions, then don’t lie and say you did. The coach will ask for a testimonial since she thinks you are happy.
4.    If there is a negative reason to stop, i.e. you don’t like their personality, their punctuality, their working style, their accent, or anything else that can’t be changed, you are better off not bringing it up. If it’s a bad fit, it’s a bad fit. Move on.

If you follow these tips, you might lose a coach but gain a friend.

Publicity thought leader Dan Janal coaches entrepreneurs and small business on how to turn their publicity into profits with individual and group coaching sessions. For information go to www.PRLEADSPLUS.com

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Are you sabotaging your publicity program?

Many people shoot themselves in their feet when it comes to creating and executing their publicity programs.

After 9 years of running PR LEADS and dealing with more than 4,000 people, I’ve seen it happen time and time again for many different reasons.

Join me in the 45-minute teleseminar to learn how to overcome the 12 self-sabotaging shortcomings that speakers, authors, entrepreneurs and small business people do day after day.

By attending this session, you’ll be able to conquer the inner fears that have been holding you back from getting publicity. You’ll also develop essential skills in getting the publicity you deserve to sell more products and services.

Here’s the info:

Date: Thursday, December 17, 2009

Time: 1 p.m. Central Time

2 p.m. Eastern

Noon Mountain

11 a.m. Pacific

Length: 45-60 minutes

Investment: $10 fee will go to the Humane Society of America or other “No-Kill” Animal Shelters.

If you can’t attend, we will send you an MP3 file with the complete recording.

Click here to register:

http://www.prleads.com/stopsabotage/register

About your instructor:

The Los Angeles Times called Dan Janal an “internet marketing expert.” He’s written six books on publicity and marketing for John Wiley. An in-demand keynote speaker, Dan Janal has spoken everywhere from Beijing to Budapest. He has taught at Stanford and Berkeley. He is an award-winning daily newspaper reporter and business editor and was on the PR team that launched AOL. Other clients include the National Football League, IBM and The Reader’s Digest. He provides coaching and consulting services to a select number of qualified clients.

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